Where is your jewellery manufactured?
Our jewellery is manufactured in our state-of-the-art of manufacturing facility located in Dubai, United Arab Emirates. We have a team of skilled international artisans who create our exquisite designs. The entire design and production is centralised at our facility in Dubai to ensure that the highest level of quality control can be maintained.
I cannot find the jewellery piece I want from the collections available on the website, how do I find it?
Please visit the contact us page and fill out the form attaching a picture and/or product code so that we may locate the desired product. You may also contact us on Facebook or Instagram with your query. Please always remember to send the product image or product code to enable a timely response.
Do I need to set up an appointment to visit the store?
No, there is no need for an appointment. Walk in to any of our boutiques and browse through our various collections.
If you require a private trial, perhaps for a bridal/exclusive set, we urge you to contact us via email, form submission, phone, Facebook or Instagram to set up an appointment for an exclusive experience with La Marquise.
Is there a price differential between prices on the website and the boutique?
Aside from promotions there is no price differential between both channels. The La Marquise customer experience is uniform across all our channels for your convenience.
I would like to try on the jewellery before I buy it, where can I do this?
We truly believe that jewellery is more of an experience for the senses and trying on jewellery is crucial to this experience.
We have boutiques and point of sale locations dotted around the world. Please visit our boutiques page to find a location closest to you. If you would like to try a specific item, kindly advise us via phone, email, form submission, Facebook or Instagram to arrange for the availability of the item at your preferred location.
How can I customise jewellery?
When ordering your jewellery you may customise the jewellery with regard to design elements, metal type and stone type. Our trained and experienced sales professionals will advise you on the functionality and aesthetic appeal of your customisation request.
Can I change the gemstone or metal type of my order?
Yes, you may alter the gemstone entirely or even alter the colour and clarity to fit your budget. We offer three types of metals; white gold, yellow gold and rose gold. All the gold we use in our jewellery is 18KT gold as that provides the best design support in our experience. We also produce some items in 14KT gold, available in select boutiques and on order only.
Can all items be customised?
In some circumstances, the design may not be customisable but we will do our best to fulfill all customer requirements to the best of our ability.
Can I get engraving done?
We offer complimentary precise laser engraving for merchandise with sufficient space for engraving. This is limited to wedding bands and key rings. We offer a range of fonts to custom engrave your items.
How can I design my own jewellery piece with La Marquise?
We offer customers the chance to create their own designs with the assistance of our award-winning team of designers and artisans to produce bespoke pieces with their own creative flair and style. This can be done via online correspondence or face-to-face, whichever option suits you.
How do I place an Order for jewellery?
An order can be placed in person by visiting our nearest boutique or online by submitting the form on our contact us page.
If I like something online, can I place an order for it at one of the boutiques?
Yes, our boutiques would facilitate your order for a product you saw online. All you need is the product code. You might as well request for a trial to get a look-and-feel of the product.
How long does it take to produce a unique custom order?
Custom orders for bespoke pieces take 4 – 7 days after wax model approval; complex jewellery items need a maximum of 30 days. First, the design has to be created based on your requirements. Once approved this design is converted into a 3D model. At each stage customer is involved to ensure all elements of the piece are in-line with the customer’s needs. The 3D model is then used to produce a 3D printed wax model. After client approval the product goes into manufacturing.
What certification is provided with diamonds?
GIA, HRD or IGI (Gemological Institute of America) certificate is provided for all diamonds of more than 1 carat. For all stones below 1 carat, we offer an in-house jewellery certificate. Alternatively, GIA, HRD, IGI, SGL or IGL certificates can be obtained at an additional cost.
If I lose my jewellery certificate, can I get a new one?
Yes, we can provide with you with a new certificate, if you show the original receipt of purchase and actual product too. The product will have to be examined before a new certificate can be issued.
Where are La Marquise diamonds sourced from?
La Marquise diamonds are sourced globally following strict guidelines. We only select diamonds that are strictly Kimberley Process compliant. La Marquise ensures that it provides customers with ethically-sourced diamonds and materials. We strongly believe in ethical and sustainable sourcing of all our precious raw materials. Conflict diamonds are not used at La Marquise as we source diamonds from our very reliable and renowned parent company, which is obtained directly from the mines.
I would like to know the clarity and colour of a diamond from the website, how do I get this information?
Get in touch with us via phone, form submission, email, Facebook or Instagram to obtain stone details. Please mention product code in your query to enable a timely response. In general, we offer commercial-grade diamonds in F, G, H colour and clarity of VS, SI but this does differ sometimes from product-to-product.
How do I find out about gold weight and stone weight in a product from the website?
All gold used in our jewellery production is 18KT gold. To find out about gold or stone weight in a particular product you would need to get in touch with us via phone, form submission, email, Facebook or Instagram. Please mention product code in your query to enable a timely response.
Does my La Marquise jewellery have a warranty?
La Marquise does not provides a warranty however will evaluate cases on an individual basis. We offer complimentary lifetime maintenance and polishing at any of our boutiques.
If my jewellery is stolen, what can you do for me?
The La Marquise warranty does not cover the consequences of jewellery lost, stolen or misplaced. Our advice is to opt for insurance cover on high value jewellery to avoid being stuck in a difficult situation.
What if my jewellery is damaged, will La Marquise fix it?
We believe in providing a superior after sales service to our customers. Of course we will fix your jewellery. If there is a manufacturing defect it will be free of charge within two weeks from date of purchase as per the receipt. However if item is out of warranty for a reason such as no receipt, expired warranty or damage due to misuse then we will assess the damage and quote a reasonable fee to repair your jewellery. There are also some cases in which jewellery cannot be repaired or fixed because of the extent of damage caused. Loss of stones is not covered and will be charged for separately.
What repair services do you offer?
We provide all types of repair services ranging from resizing, tightening of loose stones, polishing, fixing of clasps, tightening clips, replacing clasps and clips.
How long does it take to repair?
Once your jewellery has been examined and assessed for damage you will be informed of the time required for repair. Our manufacturing facility is centrally located in Dubai so we try to complete basic repair tasks and return jewellery back to customers within 4 days.
Do you accept returns if product is faulty?
If the concerned product has a manufacturing fault we will offer repair and/or replacement within two weeks of the date of purchase as per the receipt. If customer does not wish to take these options then we can accept a return in exchange for store credit only if these two conditions are met; provision of original receipt of purchase and if product is unused and in original packing.
I want to return the jewellery because I am not happy with my purchase, will I get a full refund?
We will try our best to satisfy you by fixing whatever fault there may be or offering you another product in exchange. If neither option is acceptable then we may offer a store credit in exchange for an unused jewellery item in its original packaging with original receipt as proof of purchase.
What products cannot be refunded/exchanged/returned even within 2 weeks with original receipt?
Items that have been worn, packaging has been discarded, damaged from wearing, resized, engraved, or custom orders cannot be returned. The return policy is also not applicable on loose stones, certified stones colour stone and pearl jewellery. Items purchased during a promotion are also not eligible for return/refund/exchange.
Can I return items to Dubai that have been purchased from one of La Marquise’s global registered retailers?
Items purchased from registered retailers can only be returned to that particular point of purchase. Maintenance work can however be carried out in any location.
What should I know about diamonds?
Always ensure that there is certification with diamonds. Buy from a reliable brand name where you can go back and return in the case of any issues. Always understand the 4Cs – Colour, Clarity, Cut and Carat.
How are diamonds graded by colour?
The diamond colour evaluation of most gem-quality diamonds is based on the absence of colour. A chemically pure and structurally perfect diamond has no hue, like a drop of pure water, and consequently, a higher value.
How are diamonds graded by clarity?
Natural diamonds are the result of carbon exposed to tremendous heat and pressure deep in the earth. This process can result in a variety of internal characteristics called inclusions and external characteristics called blemishes.
Evaluating diamond clarity involves determining the number, size, relief, nature, and position of these characteristics, as well as how these affect the overall appearance of the stone. While no diamond is perfectly pure, the closer it comes, the higher its value.
How are diamonds graded by cut?
Diamonds are renowned for their ability to transmit light and sparkle so intensely. We often think of a diamond’s cut as shape – round, heart, oval, marquise, pear, etc. – but a diamond’s cut grade is really about how well a diamond’s facets interact with light.
Precise artistry and workmanship are required to fashion a stone so its proportions, symmetry, and polish deliver the magnificent return of light only possible in a diamond.
How are diamonds graded by carat?
Diamond carat weight is the measurement of how much a diamond weighs. A metric carat is defined as 200 milligrams. All else being equal, diamond price increases with diamond carat weight, because larger diamonds are more rare and more desirable. But two diamonds of equal carat weight can have very different values depending on three other factors of the diamond 4Cs.